LIFECYCLE MANAGEMENT
Serialized Asset Tracking
Every unit accounted for, every action recorded. CSAT Solutions captures and reports on each device by serial number from the moment it enters our Houston facility to the moment it ships, gets harvested, or is securely destroyed — giving you a verifiable chain of custody across the entire repair and lifecycle process.
WHY SERIALIZED
Unit-Level Visibility Across the Lifecycle
For OEMs and enterprise clients, “where is my asset right now” can’t be a guess. Our serialized tracking model assigns every incoming device a record at intake and updates that record at every touchpoint — receiving, diagnosis, repair, test, configuration, return-to-stock, harvesting, recycling, or secure data destruction.
The result is a single, auditable history per unit that supports warranty claims, regulatory reporting, and supply-chain decision-making.
WHAT WE TRACK
Every Step, Tied to a Serial Number
From dock to disposition, the same serial follows the unit through every CSAT workflow.
Receipt & Intake
Each unit is logged by serial number on arrival, with condition, source, and program assignment captured at the dock.
Repair Events
Diagnosis, parts replaced, test results, and technician actions are recorded against the unit’s serial — not just the batch.
Component Harvesting
When a unit is harvested for parts, we record which components were recovered and where they re-enter inventory.
Data Destruction
Secure wipe, degauss, or shred events are recorded against the device serial with destruction certificates available on request.
Configuration & Kitting
Custom configuration, imaging, and kitting steps are tied to the serial so end-customer builds are reproducible and auditable.
Return-to-Stock & Disposition
Final state — returned to OEM stock, shipped to end-user, recycled, or scrapped — is recorded and reportable.
CHAIN OF CUSTODY
A Single, Auditable History Per Unit
Three stages of accountability, with the unit’s serial as the constant.
Intake
Scanned in, tied to a program, photographed where required.
In-Process
Every workstation logs its action against the serial: diagnosis, repair, test, QC.
Outbound
Ship event, return-to-stock event, harvest event, or destruction event closes the record with timestamp and operator.
WHY IT MATTERS
The Business Case for Per-Unit Tracking
Audit-Ready
Every event tied to a serial means warranty, recall, and compliance reporting takes minutes, not days.
IP & Data Protection
Data-bearing devices are tracked individually through wipe or destruction — supporting ISO 27001 controls.
Operational Visibility
Know exactly which units are in-process, in-test, awaiting parts, or ready to ship.
Better Decisions
Per-unit history fuels failure-mode analysis, supplier scorecards, and lifecycle planning.
INTEGRATED OPERATIONS
Connected to the Rest of CSAT
Serialized tracking isn’t a separate system — it’s the spine that runs through every CSAT service.
Repair Services
Every repair event is recorded against the unit’s serial, not just the work order.
Warehousing & Logistics
Inbound, outbound, and reverse-logistics movements are captured at the serial level.
Product Lifecycle Management
Serialized data feeds asset-recovery, harvesting, and end-of-life decisions across the program.
INDUSTRIES SERVED
Where Serialized Tracking Matters Most
Bring Transparency to Your Reverse Supply Chain
Let’s talk about your program’s tracking requirements — from intake through final disposition. CSAT Solutions has been delivering serialized, auditable repair and lifecycle operations from Houston since 1992.
7909 Northcourt, Houston, TX 77040 · (713) 934-5200
