Every device. Every stage. One managed service.
From first boot to final disposition, CSAT manages your entire IT device fleet under one roof: secure, tracked, and fully accounted for, with full B2B integration into your ITSM and asset management systems. The same managed lifecycle extends to AI infrastructure fleets.
Management
Services
Two ways to run the program
Managed lifecycle work reaches the fleet two ways, and CSAT is built for both. We run programs behind leading OEMs as the engineering and operations engine inside their service offering, and we run programs directly for the enterprises that own the hardware. The depot, the people, and the systems are the same in either model. What changes is who holds the contract.
Partner-based, with leading OEMs
For more than 30 years the world’s largest technology manufacturers have put their lifecycle programs in our hands. The OEM owns the brand and the customer relationship; CSAT supplies the repair engineering, the warehousing, the logistics, and the quality systems behind it. These programs are the reason the model is proven at enterprise scale, and they are not going anywhere.
Customer direct
We also contract direct with the enterprise that owns the fleet, with no manufacturer in between. That gives you one accountable provider across every brand of hardware you run, one chain of custody, and one B2B integration into your ITSM and asset management systems, whoever built the device. For mixed fleets, that independence is the whole point.
One connected lifecycle
One provider, one database, one chain of custody. Recovered devices flow back into inventory and out to the next user, a closed loop that stretches every hardware dollar.
Manage Inventory
A live, always-accurate system of record for every device you own.
Provision to Users
Configured, ready-to-work devices delivered to employees anywhere.
Take Back & Refurbish
Recovery, refurbishment, and redeployment that stretch every hardware dollar.
Process End of Life
Certified data destruction, value recovery, and responsible recycling.
Manage your asset inventory
You cannot secure, budget for, or optimize what you cannot see. We build and maintain a live inventory of your entire fleet: serial numbers, assigned users, locations, configurations, warranty status, and lifecycle stage.
Provision IT equipment to your end users
New hires should be productive on day one, not waiting on a laptop. We procure, configure, and deliver ready-to-work devices to employees at headquarters, a branch office, or a home office across the country.
Take back IT assets and extend useful life
When an employee departs or upgrades, their device still has value. We recover equipment from any location, restore it to a deployable state, and return it to your available pool, deferring new purchases.
Process end of life
When a device truly reaches end of life, disposal becomes a data-security and compliance event. We provide certified ITAD: secure destruction, resale of remaining value, and zero-landfill recycling, fully documented.
Everything the fleet needs, in one hub
An end-user request in your ITSM platform sets everything in motion. Orders are picked, kitted, provisioned, and shipped; returns flow back through wipe, restock, and redeploy, or into repair and disposition. Every device is received, verified, and tracked from first touch to final disposition, with no hand-offs between vendors.
Receiving & Warehousing
Incoming QA, serialized registration, cycle counts, and packaging to spec protect inventory from the first touch. Over 99% inventory accuracy, year over year.
Kitting & Consolidation
Deployment kits built by site type and persona: PCs, peripherals, cabling, and accessories in one verified shipment. 99.5% kitting and asset-tag accuracy.
Configuration & Imaging
1,000+ burn slots for parallel provisioning across Windows, Android, Apple, and BrightSign. Imaging via SCCM, Autopilot, or Apple enrollment, with BIOS and firmware managed.
Fulfillment
Small parcel, express, ground, and LTL freight with full reconciliation. Forward pick locations stocked to your demand plan, at near 100% SLA adherence.
Returns & Reverse Logistics
Return freight, QA inspection, and rule-based routing to refurbishment, repair, or e-waste, with data sanitization and warranty recovery. Under 2% warranty leakage.
Repair & Refurbishment
In-house Lenovo and Dell repair, depot repair for HP, Apple, Microsoft, and other OEMs. Advanced exchange keeps critical users running, QA-verified before restock.
Proven at enterprise scale
Enterprise fleets run on this model. Full B2B ServiceNow integration delivered in 90 days, reclaim success improved from 30% to over 85% within a year, and Branch in a Box rollouts refreshing national branch networks from notebooks to check printers.
Start with a lifecycle assessment
Tell us your fleet size, your systems, and your pain points. We will map the whole lifecycle and show you where a managed model saves money and time.
